Refund policy
At SaGallery, we want you to feel confident about your purchase. If your artwork isn’t right for you, you can request a return within 30 days of delivery.
How to request a return
Contact us through our website’s Contact page with your order number and the item you wish to return. We’ll provide return instructions and the correct return address before you send it back.
For change-of-mind returns, artwork must be in its original condition, without damage caused after delivery. Please use the original packaging where possible, or equally protective packaging.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns, including choosing a different size or style. We recommend using tracked shipping and keeping your proof of postage.
If your artwork arrives damaged, defective, or incorrect, we will cover any required return shipping.
Damaged, defective, or incorrect items
Please contact us as soon as you notice an issue. Include your order number and, where possible, clear photos of the artwork and packaging so we can resolve it promptly.
We’ll arrange a refund or, if you prefer and one is available, a replacement. Please keep the item and packaging until we confirm whether a return is necessary.
Refunds
Once we receive and inspect your return, we’ll notify you and issue the approved refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to display it.
For change-of-mind returns, we refund the returned item’s purchase price, including any framing or thickness options purchased for that item. Original delivery charges are not refunded unless required by law.
For damaged, defective, or incorrect items, we refund the affected item and its applicable original delivery charge. If we confirm that no return is needed, we’ll issue the refund within 10 business days of that confirmation.
Your consumer rights
This policy does not limit any rights or remedies you have under applicable consumer protection laws.